Privacy Policy

 

1. Introduction

Welcome to Panhandle Vent Pros (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, disclose, and protect personal information collected via our website (the “Site”) as well as the rights you have under applicable Florida law and local regulations. By using our Site, requesting our services, or providing us with personal information, you accept the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information from you:

• Contact information: name, address, email address, phone number.

• Service information: property address, details of the vent/hood/duct system, commercial/ residential status.

• Billing information: invoice details, payment method (credit card, ACH, check).

• Website usage data: IP address, browser type and version, pages visited, time/date of visit, referring/exit pages, device identifiers.

• Cookies and similar technologies: to improve user experience and analyze visits to our Site.

• In limited cases, any other information you voluntarily provide (for example via contact form or service questionnaire).

3. How We Use Your Information

We use your information for purposes including:

• To provide our services (residential dryer vent cleaning, commercial dryer vent cleaning, general exhaust cleaning, commercial kitchen hood cleaning, exhaust duct degreasing, exhaust fan cleaning, grease trap cleaning, filter cleaning/replacement) in the Florida Panhandle region (including Panama City Beach, Inlet Beach, etc.).

• To communicate with you about appointments, billing, service updates, and promotions.

• To improve our website, customer experience and marketing.

• To comply with legal or regulatory requirements.

• To prevent fraud and maintain the security of our Site and business operations.

4. Disclosure of Your Information

We will not sell your personal information. We may share your personal information in the following circumstances:

• To trusted service providers and contractors who assist us in our operations (for example payment processors, scheduling platforms), subject to confidentiality obligations.

• To comply with legal obligations, respond to lawful requests by public authorities (including to comply with Florida’s public records laws if applicable) or defend our legal rights.

• If required in connection with a merger, sale, reorganization or acquisition of our business, provided the acquirer agrees to the same confidentiality obligations.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, log files, and other tracking technologies. These technologies help us:

• Recognize returning users;

• Analyse usage of our Site;

• Improve our services and website functionality.
  You may disable cookies in your browser settings; however, this may affect how parts of our Site function.

6. Data Security

We implement reasonable administrative, technical and physical security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. However no online or electronic transmission is 100% secure and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to provide services to you and for a reasonable period thereafter, or as required by law. We may retain aggregated, de-identified data indefinitely.

8. Your Rights Under Florida Law

Under Florida law (including the Florida Digital Bill of Rights and the Florida Information Protection Act of 2014), you may have the right to:

• Confirm whether we are processing your personal data and obtain access to your personal data; Clifford Chance+2Davis Wright Tremaine+2

• Correct inaccuracies in your personal data; Clifford Chance+1

• Delete your personal data (subject to certain exceptions); Clifford Chance+1

• Opt-out of the sale of your personal data to third parties (if applicable); Clifford Chance+1

• Opt-out of the processing of your personal data for targeted advertising or profiling (if applicable); Clifford Chance+1

If you wish to exercise any of these rights, please contact us as set out in Section 10 below. We may need to verify your identity before granting access or making changes.

9. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you become aware that a child has provided us personal information without consent, please contact us and we will delete the information.

10. Contacting Us

If you have questions, comments or wish to exercise your rights, you may contact our Privacy Officer at:
Panhandle Vent Pros
Address: Panama City Beach, FL
Email: PanhandleVentPros@gmail.com
Phone: 850-819-1668

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. We encourage you to review this page periodically for changes. Your continued use of our Site after any change constitutes acceptance of the revised policy.

12. Jurisdiction and Governing Law

This Privacy Policy and use of our Site are governed by the laws of the State of Florida. Any disputes arising from this Policy or our Site shall be resolved in the courts located in Bay County, Florida. panamacity.gov+1

13. Public Records and Email Addresses

Please note: Under Florida law, email addresses may be subject to public records disclosure when submitted to a public agency or entity performing a public function. While we are a private business, you should be aware of this possibility if you provide your email address through channels subject to public record laws. baycoclerk.com+1